Operations Intern (Transportation & Customer Support)

Internship

EF Education First Dublin

Are you looking for an internship that offers real responsibility, helps you develop valuable transferable skills, and lets you work in a dynamic, international environment? An internship at EF is a fantastic opportunity to enhance your CV and boost your future career prospects.

Careers at EF | Open the world with us



EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

We’re looking for an organized and motivated intern to assist the Operations Manager with day-to-day administrative and organizational tasks. This role offers a great opportunity to gain hands-on experience in operations while helping ensure smooth program execution. Internships typically run three to six months, with many of our past interns having transitioned into full-time roles within the company, supported by EF’s commitment to training and professional development for all employees.

Responsibilities

General administrative & reception duties
Gathering travel information for arriving and departing students to book their airport transfers
Provide pre-departure accommodation information to EF sales offices worldwide
Assist with the induction of new students on arrival
Dealing with student queries regarding accommodation and acting as a liaison between students and homestay providers
Informing host families about the student’s arrival times and notifying them of any last-minute changes
Analysing students’ evaluations at the start, halfway point and end of their stay and responding to/finding solutions for negative comments and experiences
Being a contact person for host families, students (before, during and after their stay with the organisation) and other customers concerning any questions, providing information and more
Checking the presence status of minor students, followed by contacting absent minor students and trying to reach their emergency contact and/or homestay provider and finally reporting them as missing to the local Garda in case the student could not be reached
Sending warning letters for students with low attendance and inviting them to disciplinary meetings with the Director of Studies and School Director
Making Visa appointments with the Garda National Immigration Bureau for Visa students
Residence Advisor duties – checking minors students for the curfew

Requirements

Your internship must be part of your university course
You must be eligible to work in Ireland at commencement of employment without EF sponsorship
Proficient in English (written and spoken)
Motivated, energetic, and positive
Highly organized and able to work independently
Flexible with working hours
Strong communication skills and proficient in Microsoft Office (Word, Excel, PowerPoint)
All posts are subject to a Garda Vetting check (or local police check if you do not live in Ireland) and character referencing

Internship Package

Free accommodation, possibly with residence duties.
Gain insight into educational operations
Develop skills in admin support, event planning, and team coordination
Networking opportunities with staff, students, and partners

Why you will love EF Dublin

Continuous professional development for all staff
Work in a truly international environment
Regular social events
Ambition is nurtured and fast-tracked career enhancement opportunities are provided
Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
Global career opportunities
Employee Assistance Program
Access to EF Hello language learning

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. .