Trapeze Group is part of Modaxo and is the leading software supplier to the public transport industry. From buses to trains to taxis, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems across the UK.

As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. As the UK arm of a global organisation we can offer the sense of social community often associated with a small, local business, combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent and huge investment in staff development.



We are recruiting for the role of Administrative Support Specialist to support a recently won contract with the National Transport Authority (NTA), based in Dublin. You will join our Operations Team, reporting to the Operations Manager. The position will be based in the client office in the centre of Dublin (hybrid working model).



Job Description:

The primary purpose of the role is to build great relationships with the public transport Operators across the whole of Ireland in order to collate a high quality central database. This data will be used for passenger facing outputs on the web, apps and at bus stops. You will use Trapeze’s software tools to measure, process and improve the quality of data according to a set of defined procedures. The role also involves working closely with the NTA internal stakeholders.



Job Description

Working as part of a small, local team your main focus will be to:



Build strong relationships with the NTA and external providers of data.
Follow documented procedures for the processing of complex data.
Use Trapeze’s software solutions to generate supplemental data.
Manage any faults within the data and processes in line with the SLAs in place between Trapeze and the NTA.
Apply a creative and analytical approach to resolving data and process errors.
Generate monthly reports back to the Business Unit covering topics such as adherence to KPIs, performance, quality testing and internet usage statistics.
Additionally, you may be required to:
Generate technical documentation, such as procedures or manuals
Contribute to software testing and deployment
Make suggestions to improve the quality of data and processes.


Skills and experience:

Help Desk – Customer Service experience
Experience in being at the front line, or a first point of contact for customer queries, updates and incidents
Stakeholder Management
Familiar with liaising with key customer contacts and 3rd parties for updates and SLA/KPI Management
Project coordination/ Team coordination.
Ability to understand the flow of multiple moving parts and delivery timelines
Budget Management
Ability to understand and manage expectations where extra costs of work could be incurred, seek approval from management for sign off.
Meeting SLA’s / KPIs
Service management principles and practice
Excellent all-round IT skills, including MS Office
Familiarity with managing complex data (either through spreadsheets or specific product knowledge)