The Furniture Service Technician is responsible for making sure furniture meets our standard of quality. Where necessary, the service technician uses the latest repair techniques on wood, upholstered, and motion furniture to remove any quality defects or shipping damage. These repairs may be made at the store, warehouse, or the customer’s home.
Responsibilities and Duties:
•Ensure customer satisfaction by handling repairs in an efficient, professional, and courteous manner.
•Carry out upholstery repairs, leather repairs, structural repairs, and cosmetic repairs (buff, scratches etc.)
•Performs repairs including inspecting replacement parts for damage and correctness. Ensure repairs meet the company’s quality standards and customer satisfaction.
•Provide detailed information, including digital pictures, serial numbers, and descriptions to the Head Office.
•Plans driving route to customer’s locations. Ensures effective use of driving time and route.
•Notifies customers of expected arrival time.
•Assesses the home furnishing damage/defect and determines the appropriate resolution (e.g. level of repair while minimizing the inconvenience for the customer as much as possible. Ensure speed and accuracy.
•Ensures the company service the vehicle is maintained mechanically (such as tire pressure, fluid levels, etc.) and in appearance both interior and exterior (such as clean exterior; clean, neat and orderly interior, etc).
•Must maintain a well-groomed personal appearance
•Perform other duties as required by management.
•3 years’ experience in woodworking, upholstery and leather repair, paint colour matching, custom framing, coatings and finishes on various surfaces, furniture construction methods.
•Experience using hand and electrical tools to assemble furniture is required.
•Excellent customer service skills and the ability to interact directly with customers in a professional and courteous manner.
•Ability to carry out goals and instructions and to follow through on assignments.
•Ability to work in a fast-paced environment
•Positive can-do attitude
•Exceptional problem-solving skills
Job Types: Full-time, Permanent
•Upholstery: 3 years (Required)
•Furniture repair: 3 years (Required)
•Manual Handling (Preferred)
Construction Trades Civils
Drinagh Retail Park