INNOVATE delivers secure and resilient IT infrastructure and telecommunication solutions and provides ongoing support through our managed IT services.
Skillsource is INNOVATE’s IT Contracting and Resourcing business unit, assisting clients to meet their growing demand for premium technical people on a permanent or contract basis.
Our client is seeking an IT Support team member who can provide excellent 1st level support within the company. The ideal candidate will enjoy working in an environment where they regularly liaise with internal and external parties to address and resolve issues in a timely manner.
This is a full-time contract.
Provide 1st level day to day technical support to dynamic office and production environments
Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
Working as part of a larger group wide team, you will work to both individual and group targets
Provide excellent customer technical support, you will strive for first call resolution with each case
Take ownership of and manage incidents through to resolution
Liaise with various internal departments to resolve customer queries and complaints
Log support information and actions to the relevant database/system
Report concerns or unresolved problems to senior management on site
On call rota outside normal work hours and weekends