Working with all departments and providing the best possible customer care and administration support.
Providing a friendly environment where queries are handled professionally and with confidentiality.
All employees are expected to honour the privacy of the resident.
Respect for the individuality, dignity, autonomy and empowerment of the resident must underpin all activities and interactions undertaken during the course of their duties
Ensuring that ones personal demeanour, attitudes and interactions are at all times professional in approach
Practice and promote Nursing home guidelines on hand washing and Infection Control to protect oneself and others
Adherence to guidelines on Absenteeism Lateness and sickness
Responsible for the operation of the switch board and redirect calls in a professional and courteous manner
Maintaining an organized office
Proficient use of MS office and experience using Strandum an advantage
Completing all the paperwork involved in admitting and discharging Residents
Imputing residents details files to ensure all are up to date
Receiving and recording cash receipts. Issuing receipts to customers
Coordinating incoming and out coming mail
Refer any queries regarding bed vacancies to the relevant manager
Filing residents details and archiving old files
Ordering any supplies using the Company purchasing system
Co-ordinate complaints handling and compliance with Complaints policy
HR Support for Staff Audit Files
Health and Safety Awareness
Adherence to precautions identified in the infection control policy
Application of ‘Manual Handling’ Techniques as trained
Compliance with fire safety regulations
Compliance with the Safety statement with emphasis on ergonomics
Reporting any defects in equipment
Communication and Relationships
Directing any queries regarding residents welfare to the Nursing staff
Working as part of the team
Attending Department meetings as required
Aware of all internal memos and directives by management
Maintaining an open and honest relationship with all departments including the kitchen, Activities, Maintenance, finance, Human Resources
Administration and Continuous Improvement
Attending mandatory training and other training as directed
Attending probationary meetings in the first 9 months of service with the nursing home
Aware of all policies and any changes or amendments that are made to the nursing home policies
Contributing to own personal development and attending training and development where needed
Demonstration of Values
All employees should continually promote legacy of Company Culture through demonstrating its values Competence,
Integrity and Ethics, Teamwork and Communication.
It is a condition of employment that staff will not disclose any information obtained during the course of their work other than to those entitled to receive it.
Variation to duties
You may be required to undertake other duties as may reasonably be expected of you within the scope of the post.