Enterprise People are currently seeking a Remote Systems Administrator for a leading North Dublin based client.
Reporting to the ICT Manager, the Remote Systems Administrator will join the existing IT team who are responsible for providing remote systems support and maintenance for mission-critical IT systems that are deployed at customer facilities around the world.
This is an excellent opportunity to join a world-class leader in their field who will provide you with an excellent working environment and unlimited career opportunities.
The Remote Systems Administrator will:
Resolve customer requests that are initiated through multiple support channels, including telephone and online support request submissions
Troubleshoot issues on business-critical systems which utilize some of the following technologies: proprietary software, LAN/WAN, Windows Servers and Workstations
Liaise with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
Perform scheduled preventative maintenance and systems administration functions
Create a world-class customer experience while delivering on support requests through active communication and development of solid customer relationships
Work closely with end-users and 3rd party suppliers
QUALIFICATIONS & EXPERIENCE:
A 3rd Level Qualification
2+ Years Systems Administration experience (or 5+ Years Technical Support experience)
Knowledge and experience with Enterprise-class servers, workstations, storage systems and underlying technologies
Strong customer service skills and ability to interact effectively with different audiences
Strong problem-solving skills
Healthcare industry experience
Excellent communication (written & verbal) and interpersonal skills