Accountabilities of the Role
Generating sales of health insurance policies
Interacting with all clients in a friendly, professional and timely manner in line with Cornmarket’s customer first approach
Dealing with queries or issues that arise from customers swiftly and in line with Cornmarket’s agreed practices and procedures
Meeting targets for call activity by converting call enquires into quotations
Meeting lead/renewal date capture targets for other departments in Cornmarket by asking appropriate questions
Complying with risk control and regulatory requirements relevant to this role
Maintaining awareness of the health insurance market and product changes and developments. This will be completed through training and support received from their team leader or assistant team leader or trainer
Working towards achieving APA accreditation at each opportunity as required under the MCC
Working as part of the Health Department team and be flexible and adaptable to the department’s requirements
Skills & Knowledge Required
Experience working in a customer focused, sales or target driven environment is essential
Previous experience of working in an insurance environment or call centre is desirable
Excellent communication skills to explain complex information to client
Self-motivated with a strong drive to succeed within a sales environment
Ability to work to deadlines and targets that are set out by the Team Leader/Assistant Team Leader
High level of attention to detail and high data accuracy
Quality-focused individuals with strong attention to detail
Excellent PC skills
Knowledge of risk control & regulatory environment
Behavioural Competences Required
Excellent interpersonal skills
Approachable and a can-do attitude
Works well as part of a team
Flexibility and adaptability to markets trends and requirements
Willingness to receive instruction from superiors and a want to progress in career is desirable.
This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.
Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank.
This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity.