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Cornmarket Group Financial Services Ltd
Dublin 8, Dublin
  • Permanent / Full-time
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Accountabilities of the Role

Generating sales of health insurance policies

Interacting with all clients in a friendly, professional and timely manner in line with Cornmarket’s customer first approach

Dealing with queries or issues that arise from customers swiftly and in line with Cornmarket’s agreed practices and procedures

Meeting targets for call activity by converting call enquires into quotations

Meeting lead/renewal date capture targets for other departments in Cornmarket by asking appropriate questions
Complying with risk control and regulatory requirements relevant to this role

Maintaining awareness of the health insurance market and product changes and developments. This will be completed through training and support received from their team leader or assistant team leader or trainer

Working towards achieving APA accreditation at each opportunity as required under the MCC

Working as part of the Health Department team and be flexible and adaptable to the department’s requirements

Skills & Knowledge Required

Experience working in a customer focused, sales or target driven environment is essential

Previous experience of working in an insurance environment or call centre is desirable

Excellent communication skills to explain complex information to client

Self-motivated with a strong drive to succeed within a sales environment

Ability to work to deadlines and targets that are set out by the Team Leader/Assistant Team Leader

High level of attention to detail and high data accuracy

Quality-focused individuals with strong attention to detail

Excellent PC skills

Knowledge of risk control & regulatory environment

Commercial awareness

Behavioural Competences Required

Excellent interpersonal skills

Approachable and a can-do attitude

Works well as part of a team

Flexibility and adaptability to markets trends and requirements

Willingness to receive instruction from superiors and a want to progress in career is desirable.

Controlled Function

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank.

This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity.

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