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Carrigaline, Cork
  • Permanent / Full-time
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Anyone who has worked in the motor industry knows that the service advisor is a key link between the customer and the workshop technician. Cogans are looking for a service advisor to be part of their team in Carrigaline.

We hold a 5 star rating on Google and the customer feedback on those reviews is the best place to discover the calibre of people who make up the team at Cogans. The successful candidate will take pride in being a representative of the Toyota and Cogans brand.

Key duties

Face to face and telephone consultations with customers
Preparation of jobcards
Workshop loading
Job invoicing
Promoting the sale of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
Checking on progress of services to vehicles throughout the day and contacting customer to communicate updates
Service reminder calls to loyal, lapsed and lost customers
Experience and Skills

Proven experience in a similar role
Ability to communicate to customers in a trustworthy, clear and professional manner with customers
Ability to work on own initiative
Passionate about delivering 5 Star Customer Service
What’s on offer

Competitive basic salary
Monthly bonus
Inhouse training
Structured Distributor training with recognised qualification

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