Technical Support Agent – Remote in Ireland
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
As a Tier 1 Technical Support Agent, you’ll help customers understand the benefits of their product, get their devices up and running, and troubleshoot any problems that customers might be experiencing with their devices. We’re looking for smart problem-solvers who love helping customers and have a proven track record of doing so. This role is preformed remotely within Ireland and for immediate start.
What you’ll be doing:
Become an expert in wireless mesh networking solutions
Effectively explain technical information to users of all levels
Respond to customer requests; replicate & troubleshoot any issues
Find ways for customers to get the most out of their wireless network
Provide feedback to product and engineering teams, resulting in a better customer experience
What you’ll need:
Fluent in French and English
Excellent verbal and written skills
You’re familiar (and highly skilled) with home-based wireless networking solutions
You have a passion for, and background in, helping others
You live in the “Internet of things”
You can make technology seem simple to anyone
You can maintain a positive outlook while dealing with difficult scenarios
You’re efficient with your work
You’re the “go to” guy or gal among your friends when it comes to technology
You have a flexible schedule; day, night, weekend and holiday work is expected
Our unique approach means we’re looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So if you’re ready to join a team of smart, highly-motivated individuals, and this feels like this position is a good fit, please apply! We can’t wait to hear from you.
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