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Sandyford, Dublin
  • Permanent / Full-time
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Topsec Cloud Solutions is Ireland’s leading supplier of Email and Data security services. Join Ireland’s leading Cyber security company in one of the world’s fastest growing tech sectors.

Based in Sandyford, Dublin 18, Topsec supports indigenous and international customers with all their Cyber security needs.

Topsec is searching for an immediate start, an enthusiastic, career-minded technical support professional to join our customer support team.

Position Summary:

The Technical Support Engineer is responsible for providing front line product and technical customer support across the full range of Topsec Cloud Solutions’ Cyber Security products.

Responsibilities:

Troubleshooting, analysis and problem solving

First point of contact for customer issues

Telephone, email, ticket system support

Set-up and configuration of new accounts

Develop domain expertise in the areas of Email, DNS, Anti-Spam, Anti-Virus, Anti Phishing

Promote and educate clients regarding Topsec’s products and services

Manage customer communications through email, tickets, and phone as part of a team

Provide out-of-hours support as part of a team

Required Experience & Skills:

2 years minimum experience in a customer technical support position
Excellent English communication skills (written and verbal)

Analytical mind and strong desire to learn

Excellent problem solving and analytical skills

Strong interpersonal skills

Attention to detail and a proactive attitude

Effective time management skills

Excellent Telephone manner

Experience of ticketing systems and their use

Knowledge of email transport, protocols and administration

Understanding of Networking and internet technologies

Support Desk experience

Customer Service experience

Strong interpersonal skills

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